HEYFONTLAB SUPPORT / FAQ
Good questions.
Clear answers.
From your first download to your next big project.
Find help with fonts, orders, and choosing your license.
16 answers to help you get started.
Downloads & access
04 QUESTIONSWhere are my purchased fonts?
Once download access is approved, check My Account → Downloads.
Where can I find free fonts?
Visit Freebies and check each product’s availability.
My download is missing. What next?
Contact us with your order number.
Why does delivery access say my order is not ready?
HeyFontLab checks payment and download permissions before making purchased files available. Open your order in My Account to check its status.
Orders & payments
04 QUESTIONSWhich payment methods are available?
Available methods appear at checkout.
Are multiple-license discounts available?
Ask support about your project.
Which font formats are included?
Check the product’s download details before ordering.
Where can I review my order and license?
Sign in to My Account with the account used for your purchase. Your orders and license information are available from the account navigation.
Installation & features
04 QUESTIONSHow do I install desktop fonts?
Extract the package, open an OTF or TTF file, and select Install.
How do I access alternate glyphs?
Use a glyph panel in an application supporting OpenType features.
Why does WordPress reject my font upload?
Ask your site administrator to check permitted upload formats.
Can I preview a typeface before buying?
Explore the font specimens and the live type tester on HeyFontLab. A preview lets you try the design; purchasing and download access are handled separately.
Licenses & usage
04 QUESTIONSCan I embed a font on a website?
Review the Web Font license before embedding.
Can I share font files?
Confirm redistribution permissions with support.
Can I use fonts in products for sale?
Confirm the appropriate license for your intended product.
How do I choose a license for my project?
Start with the license guide and compare your intended use with the available categories. For a project spanning several uses or organizations, contact HeyFontLab with the details before ordering.
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Tell us about your font, order, or project. Include your order number when asking about a purchase.